Practicing gratitude — making a deliberate point of being thankful for the positive things in your life — is good for your happiness and well-being. But when we express our gratitude to others, we have a tendency to talk about ourselves when we should be thinking about them. Often when we get help and support, we want to talk about how the favor made us feel: “It let me relax…” or “It makes me happy….” But expressing gratitude shouldn’t be all about you. Helpers want to see themselves positively and to feel understood and cared for, which is difficult for them to do if you won’t stopRead More →

HBR Tip 9/12/16 Managing a multicultural team can be tough. Communication styles vary, and there may be differences in conventions around time, giving feedback, and disagreeing publicly. To overcome these differences, set clear norms and stick to them. Start by taking into account what will work best for your team as a whole. Be aware that there may be team members who find it harder to meet certain expectations because of their cultural backgrounds. For example, if you have established that team members must arrive at meetings exactly on time (Western-style punctuality), you’ll need to reinforce that norm consistently across the group and remind non-Westerners why being onRead More →