“My model for business is the Beatles. They were four guys who kept each other’s kind of negative tendencies in check. They balanced each other, and the total was greater than the sum of the parts. That’s how I see business: Great things in business are never done by one person. They’re done by a team of people.” -Steve Jobs (“60 Minutes,” 2003) The Ideal Learning Environment What makes people learn? I’ve personally facilitated numerous hours of in-class instruction as well as designed multiple online learning experiences. During the construction and participation of these learning experiences, I have found that every successful experience has hadRead More →

HBR Tip 9/12/16 Managing a multicultural team can be tough. Communication styles vary, and there may be differences in conventions around time, giving feedback, and disagreeing publicly. To overcome these differences, set clear norms and stick to them. Start by taking into account what will work best for your team as a whole. Be aware that there may be team members who find it harder to meet certain expectations because of their cultural backgrounds. For example, if you have established that team members must arrive at meetings exactly on time (Western-style punctuality), you’ll need to reinforce that norm consistently across the group and remind non-Westerners why being onRead More →